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Overview

At Novo Blinds, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes an item may not fit your needs, and a return may be necessary. The following Refund Policy outlines the conditions under which Novo Blinds processes returns and refunds.

Return Conditions

  • You have 30 days from the date of receipt to initiate a return.
  • Returned items must be in new condition, unused, and in the original packaging with all original components.
  • Custom-made or specially ordered items may not be eligible for return unless defective.
  • Products returned due to a defect or incorrect shipment will be replaced or refunded in full, including the cost of shipping.

How to Initiate a Return

  • Contact our customer service team via email or phone to begin the return process.
  • Provide your order number, the name of the item you wish to return, and the reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the returned item.

Processing Refunds

  • Upon receipt and inspection of the returned item, we will notify you via email of the approval or rejection of your refund.
  • Approved refunds will be processed, and a credit will be applied to your original method of payment within a certain number of days, as determined by your card issuer’s policies.
  • If the item is rejected for a refund, we will provide a detailed explanation and return the item to you.

Shipping Costs

  • You are responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., a defective or incorrect item).
  • Original shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Non-Returnable Items

Certain types of items are exempt from being returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Warranty Returns

  • Items returned under warranty will be subject to the terms of our warranty, as stated in the product documentation.
  • Please refer to our warranty policy for specific instructions on how to process warranty returns.

Contact Us

If you need assistance or have any questions regarding a return or refund, please contact us at:

Your satisfaction is our priority, and we are committed to fair and transparent refund practices. We will make every reasonable effort to ensure the satisfaction of our customers within the bounds of this policy.

This Refund Policy is effective as of 18 Apr 2024 and may be updated from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.